What does it mean to have the Ask a Question feature turned on?

You can communicate with potential students

With the Ask a Question feature turned on, you can message back and forth with students who are interested in booking lessons with you. 

If you have the Ask a Question feature turned on in your account, potential students will be able to send you questions through your profile. You’ll receive these questions via email, so be on the lookout for incoming messages in your email inbox. We encourage you to keep this feature turned on to help you get more students, but you are always in control of whether or not students can contact you. If you’d rather not receive messages from students before they book lessons, simply turn this feature off in your account.

 

Directions: From the Profile page in your account, flip this switch to Yes to make yourself available for new students to contact you before they book lessons.

Messaging Guidelines

We’re here to help you find new students and make sure you get paid for the lessons you teach. Since we manage all purchases and payments for lessons, your conversations should never lead to any offline arrangements with students prior to booking. This also means contact information should never be shared between you and your student before lessons are purchased.

  • Don’t include your phone number, email address, links, or attachments in your replies or our spam bots will block your message (watch out for your email signature!)
  • If a student asks for your contact info to chat offline about anything, including payment, politely decline. Not sure what to say? Copy/paste: “I handle all inquiries through TakeLessons. Once you sign up, you’ll receive my contact info and we can put together a full lesson plan based on your goals.”
  • Reply to all inquiries within 72 hours to keep your profile available for new students

What happens after you reply?

Usually, you'll hear back from your student via email within a day or two, or in the best case scenario, the student will book lessons! If your student purchases lessons, you'll be notified right away via text message and email. Remember, sometimes you may not hear back from a student because they are no longer actively looking to purchase lessons. After 72 hours of no reply from your student, we'll close the thread for you.

Responding to students

Questions you receive from potential students usually indicate that they are close to booking lessons with you, so we recommend responding as soon as you can. If you don’t respond to the question within 72 hours, we’ll get in touch with the student to provide assistance and temporarily pause your profile until you let us know you’re ready for new students again.

Remember, it’s in your best interest to get connected with the right students, so if the student’s question is a stretch, it’s ok to reply, “It sounds like I might not be the right teacher for you.” Turning down students before they book lessons will not hurt your search ranking. If you get a message that you don’t feel comfortable answering, be sure to report the message to us so we can block messages like that from getting to you in the future. We’ve got your back!

Messages sent between you and your potential student should never include:

  • Personal contact information (phone number, email address, etc.)
  • Links to other websites
  • Offensive content of any kind

Keep in mind, students who ask you questions are usually the ones who book lessons! That means the quality and speed of your answer can be a determining factor in whether or not they book lessons with you, so be on the look out! You just might land a new student.

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