When you get duplicate questions (same question, same student, multiple "messages")

How do duplicate questions happen?

Duplicate questions look exactly the same but must be treated like individual questions. These can happen several ways, such as:

  • A student getting excited and accidentally clicking Send more than once.
  • A student being confused and accidentally sending a new question, when they meant to reply to you.
  • A glitch in the system that sends messages

Though we do our best to prevent duplicate questions from occurring, when they do, each duplicate will have its own communication thread. ou will need to take an action for each separate inquiry to ensure your profile is not paused.

View the messages from your email

If there is more than one inquiry from the same student you will receive a separate email for each thread that was created.

dup_AAQ_inquiry_email.png

Reply to one of the inquiries from your email.

You will communicate with the student through this communication chain going forward.

reply_to_dup_AAQ.png

Close out any duplicate communication threads

lose the duplicate threads by using the CLICK HERE option at the bottom of the email. This will ensure that your profile is not paused for being unresponsive to the inquiry.

close_dup_AAQ_email.png

OR, View the duplicate inquiries from your Partner App.

If there is more than one inquiry from the same student you will receive a separate message for each thread that was created.

Dup_inquiries.png 

 

Reply to one of the inquiries from your Partner App.

You will communicate with the student through this communication chain going forward.

reply_to_AAQ_dup.png


Close out any duplicate communication threads

Close the duplicate threads by using the flag icon at the bottom corner of the message. This will ensure that your profile is not paused for being unresponsive to the inquiry.


close_dup_inquiry.png

Learn More

How do I report messages that are offensive, or seem like spam?

Help: my profile is paused because I didn't answer a student's question