Be safe while answering student questions

We built Ask A Question to empower Partners like you to communicate with potential students without the risk of displaying your contact information online. With that said, we take safety very seriously, because the internet can be a scary place.

Since messages sent through Ask A Question are between you and students who haven't purchased lessons yet, there are precautions you should take to help prevent spam and fraud. For your safety, messages sent between you and your potential students are monitored for potential safety violations. To get the most out of Ask A Question, follow these guidelines:

Don’t send attachments

Attachments aren't allowed through Ask A Question, to prevent the possibility of students or teachers acquiring software viruses. If you send a message with an attachment, the message will be delivered without the attachment.

Don’t share links

To protect teachers and students from internet threats, we don't allow any links to be shared through Ask A Question, except for URLs related to TakeLessons. This means that messages with links to YouTube, your personal website, or other URLs won't be delivered, but you can always link students to your profile, or anywhere else on TakeLessons.com. Please answer all questions as best you can, without linking to any other websites. 

Keep your Address private

We know students may ask for your address if they're trying to get a sense for how easily they can travel to the place where you teach. However, to keep everyone safe, we don't allow anyone to share their full addresses until the student has purchased lessons with you. This is the least we can do to ensure you won't be surprised at home or work by someone you don't know.

To help students plan their transportation, we recommend you give cross streets near your studio location, or reference landmarks that can give them a sense where you are.

Don't Give out Personal Contact Information

Contact information (phone #, email address, website) should not be shared until the student has signed up for lessons with you through our website. You'll be able to see the student's contact information- and reach out to them directly- after they sign up.

If a student requests to talk to you on the phone and/or meet in person prior to booking lessons we recommend this response:

"For safety reasons, we are not able to share contact information until you book lessons. Once you sign up, I'll be able to reach out to you directly, so we can arrange to chat or meet. Of course, I'd be happy to answer any questions you have about my teaching or scheduling in order to help you make a decision. What can I help you with?"

Policy Violations will affect your profile visibility

If one of your replies is flagged for review due to a policy violation, your profile will be removed from our searches until we are able to clear up the confusion. Instructors who attempt to bypass the system and book students directly by sharing contact information or websites may permanently be removed from the site.