What should I do if I can't get a hold of my new student before lessons start?

After you've tried calling and emailing your new student, please still assume that lessons are scheduled to start as planned. Even if a student is too busy to pick up his/her phone or answer an email, your effort to reach out is appreciated and the student should be well aware that lessons are supposed to start as scheduled.  If the student never calls or emails you back and does not show up for the lesson, you may mark the lesson Missed and you'll still be paid for your time.


Should I accept a new student if I haven't been able to speak with them and time is almost up?

Yes!  You only have 48 hours to accept a new student, so even if you haven't been able to received a response from them via phone or email, we encourage you to click Accept Student--otherwise the student will be sent to someone else. Learn more