How do I respond to a question from a student?

Reply to the email sent to your inbox

All questions from potential students will be sent as emails, to the email address associated with your TakeLessons Partner account.

  • Log in to the email account associated with your TakeLessons Partner account (No need to log in to your TakeLessons account)
  • Open the email titled “A potential student just asked you a question!

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  •  Type out your personalized reply and press send.

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  • Your reply will be sent to the potential student’s email address, through our encrypted server. All contact info for you and the student will remain hidden throughout your communication, so even though you’re responding through your email, your info will remain secure.

 

Remove your signature before you send

If your email software automatically adds a signature to your emails, we recommend removing it from your replies to students. Most email signatures include personal contact information, which may cause your message to be flagged and not delivered, or only partially delivered.To prevent a not-so-pleasant experience for your student, make sure your reply doesn’t include a phone number, email address, or website URL.

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Pro Tips!

 Respond within 3 hours.

  • That's when students are most likely to book lessons, so the sooner you reply, the better. The quality and speed of your answer can determine whether or not they book lessons with you.
  • If you don’t respond to the question within 72 hours, we’ll assume that you aren’t currently available for students, and will automatically set your Profile Visibility to “Off.”. (See: How do I turn my profile visibility on or off?) We will then follow up with the student whose question you missed, to make sure they get the help they need.

 

Don’t feel this student is the best fit for you?

  • It’s ok to reply, “It sounds like I might not be the right teacher for you.” Turning down students before they book lessons will not hurt your search ranking.

 

Concerned that this message is Spam, or not from a real potential student?

  • If you get a message that is SPAM or seems suspicious, be sure to report the message to us so we can block messages like that from getting to you.

 

Stay Safe!   

  • Keep in mind that you are communicating with a student that has not yet purchased lessons. For your safety, messages sent between you and your potential student should never include:
  • Personal contact information (phone number, email address, etc.)
  • Links to other websites
  • Your full address

Turn on the charm

  • Reply with an honest, upbeat answer that shows students you can help them achieve their goals. Students use questions to get to know you and learn more about what lessons will be like, so do your best to make a great first impression!

 Learn More

How do I know if a message I received is legitimate vs. a scam?

What should I do if I receive a suspicious inquiry?

How do I politely turn down a request from a potential student?

What are some tips and templates to encourage students to book lessons?

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