My student is having trouble in TakeLessons Classroom

If your online student has not joined your lesson through TakeLessons Classroom, we suggest giving the student a call to see if they are having trouble connecting. We also recommend discussing a backup platform before the first class, just in case you run into technical difficulties that are out of your control. Examples of backups would be Skype, Facetime, or Google Hangouts. 

Most issues your students may have in the Classroom can be easily solved with the following troubleshooting steps:

If your student is on a mobile device, make sure they have downloaded the appropriate app.

For students on desktops, laptops or netbooks

  1. You and your student should both refresh your browsers.
  2. Make sure your student has their camera and microphone enabled.
  3. You and your student should clear your browser's cache and cookies.
  4. Send your student to the TakeLessons Classroom test page.
    • Send this link through Classroom chat: takelessons.com/video/test
    • Your student should address any errors they find before moving on.
  5. Have your student exit and re-enter Classroom.
  6. Have your student make sure their browser is updated.
  7. If necessary, have your student download the most current version of their chosen browser.
  8. If the student's internet connection is persistently unreliable, they should consider plugging in to their router with an ethernet cable.

If none of the above solutions have resolved the issue, we suggest having the student email TakeLessons Student Support at info@takelessons.com to troubleshoot, and using a backup platform until we are able to find a solution. Student Support is in the office Monday through Friday, between 8AM and 5PM Pacific Time. 

    • When contacting Student Support, make sure your student can report any error messages they saw reported on the test page (takelessons.com/video/test)

More Troubleshooting Help:

Troubleshooting in TakeLessons Classroom