Turning questions into students

With the Ask a Question feature, you can message back and forth with students who are interested in booking lessons with you. This essential tool allows potential students to send you questions through your profile prior to making a purchase.

Students will send you a message through the link on your profile

AAQ_link.png

We will forward these messages through our secure server to the Inbox in your TakeLessons partner account. When you receive an inquiry from a potential new student we will send you an email,  to the email address associated with your TakeLessons Partner account. This email will include a link to your Inbox where you can view and reply to their inquiry.

  • You can also locate these messages directly from your TakeLessons Account

    • Log in to your account
    • Click on the Inbox tab

Inbox_Reply_1.png

  • Select the message you would like to respond to

AAQ_Inquiry.png

  • Type out your personalized response and click Send

AAQ_Reply_.png

  • Your reply will be sent to the potential student’s Inbox, through our server. 

Pro Tips!

Respond within 3 hours.

  • That's when students are most likely to book lessons, so the sooner you reply, the better. The quality and speed of your answer can determine whether or not they book lessons with you.
  • If you don’t respond to the question within 72 hours, we’ll assume that you aren’t currently available for students, and will automatically set your Profile Visibility to “Off.”. (See: When your profile has been paused) We will then follow up with the student whose question you missed, to make sure they get the help they need.

Don’t feel this student is the best fit for you?

  • It’s ok to reply, “It sounds like I might not be the right teacher for you.” Turning down students before they book lessons will not hurt your search ranking.

Concerned that this message is Spam, or not from a real potential student?

  • If you get a message that is SPAM, inappropriate or seems suspicious, be sure to report the message to us so we can block messages like that from getting to you.

Turn on the charm

  • Reply with an honest, upbeat answer that shows students you can help them achieve their goals. Students use questions to get to know you and learn more about what lessons will be like, so do your best to make a great first impression! 

Stay Safe!  

We built Ask A Question to empower Partners like you to communicate with potential students without the risk of displaying your contact information online. With that said, we take safety very seriously, because the internet can be a scary place.

Since messages sent through Ask A Question are between you and students who haven't purchased lessons yet, there are precautions you should take to help prevent spam and fraud. For your safety, messages sent between you and your potential students are monitored for potential safety violations. To get the most out of Ask A Question, follow these guidelines:

DON’T SHARE

DO SHARE

Personal phone numbers

TakeLessons’ phone number: (877) 231-8505

Email addresses

Your public profile link

URLs to other websites

Links from our student support center

Physical addresses

Cross streets, or a nearby landmark

Social media handles

(On your profile) A video introducing yourself to students

Other means of contacting you or the student off-site

Ways to get in touch with TakeLessons for help

Your BookWithMe URL

 

Spammers and cyber-criminals sometimes link to dubious content. To protect teachers and students from internet threats, we don't allow any links to be shared through Ask A Question, except for URLs related to TakeLessons.

Don’t share contact information

Don’t share your contact information with a prospective student, or ask that they share their contact information with you, before they have booked lessons. This helps protect you from potential scammers who are phishing for your sensitive information.

Don’t send URLs or links, except your public profile link

Messages with links to YouTube, your personal website, or other URLs will be flagged as spam and won't be delivered.

Don’t arrange to meet students before they book lessons

For your safety, we don’t allow in-person meetings with a student until they have signed up and purchased lessons with you. This ensures that you are not putting yourself at risk by meeting up with a stranger before we have had the chance to confirm that they are a legitimate student.

Keep in mind that this includes sending usernames to video-chat platforms to “meet” online.

Don’t share your BookWithMe link through Ask A Question

BookWithMe is your personal booking profile, where you refer students you acquire through your own marketing efforts. Your public TakeLessons profile is where you will send students that we acquire through our marketing efforts. (See: How does my BookWithMe profile work?)

Don't Encourage students to Google you

Instead of asking a student to google you to find more information or examples of your work, add these things to your profile. For example, videos and pictures can be added to your media section.

Policy Violations will affect your profile visibility

If one of your replies is flagged for review due to a policy violation, your profile will be removed from our searches until we are able to clear up the confusion. Instructors who attempt to bypass the system and book students directly by sharing contact information or websites may permanently be removed from the site.

Learn More

Follow the Safety Guidelines

How to direct students to book from your profile

What happens if I don't respond to a potential student inquiry?

How do I report messages that are offensive, or seem like spam?

How to handle students' most commonly asked questions